HELPDESK: How To - Log a Helpdesk Ticket with Civica : Council IT Service Centre

HELPDESK: How To - Log a Helpdesk Ticket with Civica Print

Created by: Cameron Bambridge

Modified on: Tue, 6 May, 2025 at 2:18 PM

Go to the following link:

Go to the search bar on the home screen

Search for "Incident"

In the left hand colum tick the "Service Request" box

This will make the list on the right look like the below image

Click on the "Log a fault" button.

Cameron is the author of this solution article.

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